Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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Kindergarten | WordPress Theme

How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC ...

How to set up Wordpress Social login plugin This article will guide you how to set up Wordpress Social login plugin with our theme. You can download the plugin here: wordpress.org/plugins/wordpress-social-login/ In order to make this plugin to work, you should re ...

Fatal error: Call to undefined function mb_strtolower() in.. The error points to the PHP function you have missing at your server configuration. Please contact your hosting provider to enable mbstring PHP function on your server. In case your hosting provider cannot enable it, pl ...

The default logo is not changed on homepage. In case after replacing the default logo in Theme Options - Logo section in your admin, you are still able to see it on your homepage, please navigate to Pages - Homepage - Theme Options - Logo section and replace the lo ...

500 Internal Server Error If you just installed WordPress, a WordPress plugin, or a theme for your site and out of nowhere your site returns a 500 Internal Server Error, please read the information below.If you have been surfing the web for any length ...

How do I add a Google font to the collection that came with the theme? You can add any Google font here: ../includes/theme-lists.php, lines 540-592(section: Return Google fonts list).E.g. add new string like this: $list['Merriweather'] = array('family'=>'serif');where Merriweather is name of the ...

The social icons in the footer look weird, stretched out and misaligned. This icons can not be used here. It is a sharing icons. Social icons must have dimensions 64*128 px and have 2 state inside.Like this: http://screencast.com/t/aRmjgimW5x

How to display responsive menu on bigger screens In order to display the mobile burger menu instead of the top menu on desktop version, please go to Theme Options -> Header -> Main menu responsive and set the width (usually 1024) starting from ...

"The link you followed has expired" when uploading the theme. If you are installing your theme from the WordPress theme installer, but get a message that says "The link you followed has expired" most likely your web server is configured with PHP settings that are too low to allow the th ...

I have installed the theme, installed Demo pages, but the visual composer is just showing the loading icon and not letting me edit any of the demo pages. The thing is that these pages (on the demo) have been created without using Visual Composer. They do not contain VC markup, only our own shortcuts. You need to create new pages using Visual Composer - front-end editor will wo ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...

Revolution slider Error: 'Slider with alias main/home not found' If you get  "Revolution slider Error: 'Slider with alias main/home not found' right after the installation, please go to Appearance -> Install Dummy Data, put a tick next to 'Import Revolution Sliders' ...

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)". You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them): 1. Try adding this line to your wp-config.php file: define('WP_MEMORY_LIMIT', '128M'); 2. If you have ...

White Screen after installing or updating the theme If you upload the theme and then activate it but see nothing but a white screen, please read the following information. This is more common than you might think, and it can be frustrating to sort out. First, it is important t ...

Bundled Plugins License & Activation Questions When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation.   S ...

How I can translate your theme? You need to translate the ...languagesdefault.po file. To translate it into your language, you should:1. Copy default.po file to your desktop for editing.2. Open the .po file using a program like PoEdit http://www.poedit.net/ ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This featur ...

How to Add a New Font to the Theme The theme includes a collection of Google Fonts, which you can find in Appearance -> Fonts and colors -> Fonts.     However the list of available fonts can be expanded by adding new ones.   Adding ...

How to enable Visual Composer on custom post types (team, services etc) In order to enable Visual Composer on custom post type pages, please navigate to Visual Composer -> Role Manager menu and select "Custom" post types as shown on the screenshot:

I've tried uploading the theme - the installation fails because a style.css is missing. A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing error message being displayed when trying to upload or activate the theme. This error message does no ...

Emailer error "Incorrect WP-nonce data! Operation canceled". In case you get the following error using Emailer tool "Incorrect WP-nonce data! Operation canceled", please open theme_name/fw/tools/emailer/emaler.php  file and replace the code on line 112 with the following line: ...