Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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Dixon and Lamber Law Firm WP Theme

How to Create Webfont Kits Using Font Squirrel Generator When adding a custom font to a theme, we need to generate a webfont kit, which would contain font source files and a stylesheet with @font-face rules. The easiest way to create it is by using an online generator. In this tut ...

How to Add New Fonts to the theme The theme  enables you to use both Google Fonts and custom fonts in your design. In order to navigate to the font settings, go to Appearance -> Customize and select the Fonts Settings section at the bottom.   ...

How to Customize a Posts Page WordPress has been always known for its powerful blogging system. In our themes, we have expanded it even more to give you a larger control over your blog.  There are two ways to set up and customize a blog page on your ...

How to Use the Popup Shortcode The popup shortcode is a custom shortcode for Visual Composer that lets you create popup notifications, which appear whenever a user clicks a link or a button. The shortcode can be found under the ThemeREX tab among the othe ...

FTP details are requested when installing the theme/plugin. The issue is connected with file permissions/ownership.  Please edit wp-config.php file and add the following lines: define('FS_METHOD', 'direct'); define('FS_CHMOD_DIR', 0770); define('FS_CHMOD_FILE', 0660); The ...

How to set up Google Maps without API key Googlemaps has changed their policy: https://developers.google.com/maps/documentation/javascript/usage-and-billing As of July 16, 2018, to continue to use the Google Maps Platform APIs, you must enable billing&nb ...

ThemeREX Services Shortcode ThemeREX Services is a custom shortcode for Visual Composer that lets you display a services block on your website. You can find it under the ThemeREX tab when you add a new visual composer element. Although the shortcode ...