Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Tea House | Tea Store and Cafe

How to Customize Layouts Layouts is a tool for creating and customizing headers, footers, and other parts of your website. It is based on the Visual Composer page builder.  Although it's not the single usage of Layouts, you can thin ...

How to Add New Fonts to the theme The theme  enables you to use both Google Fonts and custom fonts in your design. In order to navigate to the font settings, go to Appearance -> Customize and select the Fonts Settings section at the bottom.   ...

ThemeREX Services Shortcode ThemeREX Services is a custom shortcode for Visual Composer that lets you display a services block on your website. You can find it under the ThemeREX tab when you add a new visual composer element. Although the shortcode ...

How to Use the Popup Shortcode The popup shortcode is a custom shortcode for Visual Composer that lets you create popup notifications, which appear whenever a user clicks a link or a button. The shortcode can be found under the ThemeREX tab among the othe ...

How to Customize a Posts Page WordPress has been always known for its powerful blogging system. In our themes, we have expanded it even more to give you a larger control over your blog.  There are two ways to set up and customize a blog page on your ...