Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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How to translate the theme using .pot language file. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the the ...

Calculated Fields Form Calculated Fields Form plugin is included in the theme package. If you see the following shortcode [CP_CALCULATED_FIELDS id=”6″]  on Calculator page that means that Calculated Fields Form plugin has not been ins ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps service has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://goo.gl/D9HE9U This feature has been integrated into each theme update. So the steps below ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...

How to Add a New Font to the Theme Note: Before making any changes to your theme files, go to Appearance -> ThemeREX Addons, and enable the Debug Mode. Don't forget to turn it back off, once you're finished the customization.  Your font settings are l ...

How to Disable Sticky Menu 1) Go to ThemeREX Addons section.2) Turn on Debug Mode3) Go to the templates files wp-contentthemesmelanie-hansonjs and open _init.js file.4) You need to find a line 538 and remove code :// Fix/unfix top panelif (!jQuery('bod ...