Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Pixel | Multipurpose Site Template

How to add the Google Map API in the HTML theme Google Maps have recently changed their policy and API key is now required to make the map work.1. Generate the API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en2. ...

How to enable Visual Composer on custom post types (team, services etc) In order to enable Visual Composer on custom post type pages, please navigate to Visual Composer -> Role Manager menu and select "Custom" post types as shown on the screenshot:

How to translate the theme using .pot language file. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the the ...

Bundled Plugins License & Activation Questions When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation.   S ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...