Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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Berger | Barbershop Tatoo WordPress Theme

How to Use the Popup Shortcode The popup shortcode is a custom shortcode for Visual Composer that lets you create popup notifications, which appear whenever a user clicks a link or a button. The shortcode can be found under the ThemeREX tab among the othe ...

Fatal error: Call to undefined function mb_strtolower() in.. The error points to the PHP function you have missing at your server configuration. The PHP mbstring extension, which is required to handle international character sets, is not available on your server. Check your PHP co ...

Bundled Plugins License & Activation Questions When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation.   S ...

How to display responsive menu on bigger screens In order to display the mobile burger menu instead of the top menu on desktop version, please go to Theme Options -> Header -> Main menu responsive and set the width (usually 1024) starting from ...

How to enable Visual Composer on custom post types (team, services etc) In order to enable Visual Composer on custom post type pages, please navigate to Visual Composer -> Role Manager menu and select "Custom" post types as shown on the screenshot:

How to set up Google Maps without API key Googlemaps has changed their policy: https://developers.google.com/maps/documentation/javascript/usage-and-billing As of July 16, 2018, to continue to use the Google Maps Platform APIs, you must enable billing&nb ...

"The link you followed has expired" when uploading the theme. If you are installing your theme from the WordPress theme installer, but get a message that says "The link you followed has expired" most likely your web server is configured with PHP settings that are too low to allow the th ...

How to Add New Fonts to the theme The theme  enables you to use both Google Fonts and custom fonts in your design. In order to navigate to the font settings, go to Appearance -> Customize and select the Fonts Settings section at the bottom.   ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...

ThemeREX Services Shortcode ThemeREX Services is a custom shortcode for Visual Composer that lets you display a services block on your website. You can find it under the ThemeREX tab when you add a new visual composer element. Although the shortcode ...

How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC ...

How to Create Webfont Kits Using Font Squirrel Generator When adding a custom font to a theme, we need to generate a webfont kit, which would contain font source files and a stylesheet with @font-face rules. The easiest way to create it is by using an online generator. In this tut ...

How to translate the theme using .pot language file. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the the ...

Revolution slider Error: 'Slider with alias main/home not found' If you get  "Revolution slider Error: 'Slider with alias main/home not found' right after the installation, please go to Appearance -> Install Dummy Data, put a tick next to 'Import Revolution Sliders' ...

How to set up Wordpress Social login plugin This article will guide you how to set up Wordpress Social login plugin with our theme. You can download the plugin here: wordpress.org/plugins/wordpress-social-login/ In order to make this plugin to work, you should re ...

How to Customize a Posts Page WordPress has been always known for its powerful blogging system. In our themes, we have expanded it even more to give you a larger control over your blog.  There are two ways to set up and customize a blog page on your ...

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)". You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them): 1. Try adding this line to your wp-config.php file: define('WP_MEMORY_LIMIT', '128M'); 2. If you have ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This featur ...