Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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Windsor - Apartment Complex / Single Property Theme

"The link you followed has expired" when uploading the theme. If you are installing your theme from the WordPress theme installer, but get a message that says "The link you followed has expired" most likely your web server is configured with PHP settings that are too low to allow the th ...

Revolution slider Error: 'Slider with alias main/home not found' If you get  "Revolution slider Error: 'Slider with alias main/home not found' right after the installation, please go to Appearance -> Install Dummy Data, put a tick next to 'Import Revolution Sliders' ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps service has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://goo.gl/D9HE9U This feature has been integrated into each theme update. So the steps below ...

Bundled Plugins License & Activation Questions When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation.   S ...

Fatal error: Call to undefined function mb_strtolower() in.. The error points to the PHP function you have missing at your server configuration. The PHP mbstring extension, which is required to handle international character sets, is not available on your server. Check your PHP co ...

How to Create Webfont Kits Using Font Squirrel Generator When adding a custom font to a theme, we need to generate a webfont kit, which would contain font source files and a stylesheet with @font-face rules. The easiest way to create it is by using an online generator. In this tut ...

How to Add a New Font to the Theme Note: Before making any changes to your theme files, go to Appearance -> ThemeREX Addons, and enable the Debug Mode. Don't forget to turn it back off, once you're finished the customization.  Your font settings are l ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This featur ...

How to translate the theme using .pot language file. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the the ...

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)". You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them): 1. Try adding this line to your wp-config.php file: define('WP_MEMORY_LIMIT', '128M'); 2. If you have ...

How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC ...