Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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Healthy Farm | Food Agriculture Site Template

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)". You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them): 1. Try adding this line to your wp-config.php file: define('WP_MEMORY_LIMIT', '128M'); 2. If you have ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...

How to add the Google Map API in the HTML theme Google Maps have recently changed their policy and API key is now required to make the map work.1. Generate the API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en2. ...

How to display responsive menu on bigger screens In order to display the mobile burger menu instead of the top menu on desktop version, please go to Theme Options -> Header -> Main menu responsive and set the width (usually 1024) starting from ...

Revolution slider Error: 'Slider with alias main/home not found' If you get  "Revolution slider Error: 'Slider with alias main/home not found' right after the installation, please go to Appearance -> Install Dummy Data, put a tick next to 'Import Revolution Sliders' ...

Fatal error: Call to undefined function mb_strtolower() in.. The error points to the PHP function you have missing at your server configuration. Please contact your hosting provider to enable mbstring PHP function on your server. In case your hosting provider cannot enable it, pl ...