Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


Theme options are lost after the the child theme activation.

In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / themes /your_theme_name /includes/theme.options.php file and look for the code like this:

// Clear all saved Theme Options on first theme run
        add_action('after_switch_theme', 'invetex_options_reset');

You need to comment the function:

// Clear all saved Theme Options on first theme run
        //add_action('after_switch_theme', 'invetex_options_reset');

Save the file and upload it to the server.