Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Fatal error: Call to undefined function mb_strtolower() in..

The error points to the PHP function you have missing at your server configuration. The PHP mbstring extension, which is required to handle international character sets, is not available on your server. Check your PHP configuration and make sure that PHP has been compiled with --enable-mbstring.

In case your hosting provider cannot enable it, please submit a support ticket at https://themerex.ticksy.com and provide us with your FTP details: FTP hostname, username and password.