Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to Change Menu Icons.

The icons are added in Appearance - Menus, using "CSS classes" field. Please make sure that this option is enabled in the top right corner of your page under "Screen Options".

You need to enter the css class for the icon, for example, "icon-7". All theme icon classes can be  checked at the following link: 

You can add more icons to the list using Fontello font generator. Please enter in your browser and upload custom SVG file, here is the path - alliance/css/fontello/font/fontello.svg . After you add new icons to the list, download the font in the top right corner and upload the extracted folder to wp-content/themes/alliance/css directory to overwrite the existing one: