Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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How to Manage Forms on 'Request a Quote' Page.

The code for the fields is located in wp-content\themes\globallogistics\fw\shortcodes\shortcodes.php file :


If you need to add more fields or remove the existing fields, you can just either duplicate or delete the corresponding lines from that file, depending on your needs.

You can also translate the fields easily using Poedit software and .po file, located in wp-content/themes/globallogistics/languages directory via FTP. Please check this tutorial to learn how to work with .po files : https://themerex.ticksy.com/article/2369