Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Bundled Plugins License & Activation Questions

When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation. 

 Since you purchased a bundled product, you do NOT have a license key for that plugin so you can’t enter anything in this field. Updates to the plugins are provided when the theme itself is updated and via tickets.

However, if you want automatic updates and support from the plugin developer you need to purchase it separately (this is 100% optional).