Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them):

1. Try adding this line to your wp-config.php file:

define('WP_MEMORY_LIMIT', '128M');

2. If you have access to your PHP.ini file, change the line in PHP.ini

If your line shows 32M, change it to 128M:

memory_limit = 128M ; Maximum amount of memory a script may consume (128MB)

3. If you don't have access to PHP.ini try adding this to an .htaccess file:

php_value memory_limit 128M

4. If all the methods mentioned above do not help, create a file called "php.ini" in the "wp-admin" folder of wordpress install.

Add the following text to the file;

memory_limit = 256M ;

5. Contact your hosting provider.