Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to activate standard VC shortcodes (Single image)

When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features.

Here is the example how to activate the standard VC shortcode.

To enable  Single Image shortcode, you need to open the following file in the File manager

\wp-content\themes\theme_name\shortcodes\shortcodes_vc.php and delete the following text on line 133:


Then save the file and make sure it is uploaded to the server.