Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to Use the Popup Shortcode

The popup shortcode is a custom shortcode for Visual Composer that lets you create popup notifications, which appear whenever a user clicks a link or a button.

The shortcode can be found under the ThemeREX tab among the other Visual Composer shortcodes.

Here's how to use the popup shortcode:

  1. Enter the popup ID in the 'ID & Class' section.
  2. Add content into the popup container, which should be used inside the popup window:Tip: Use the 'Content area' shortcode to enclose the contents of a popup.
  3. Use the popup ID preceded by a pound sign (e.g. #popup1) as a URL of the button/link that should trigger the popup.