Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to Add/Remove Sticky Menu

Sticky menu is a feature that lets your header stick to the top of the page while scrolling.

In order to enable/disable the sticky header you need to:

  1. Determine which header layout you're currently using (in Customizer -> Header -> Header Style) and open it in Layouts -> All Layouts (learn more about Layouts here).
  2. Open the settings of the row containing the menu element.
  3. In the 'Custom Layouts' tab, find 'Fix this row' box. Check it if you want to enable the sticky menu, or turn it off if you want to disable it.
  4. Save the changes.