Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


ThemeREX Services Shortcode

ThemeREX Services is a custom shortcode for Visual Composer that lets you display a services block on your website.

You can find it under the ThemeREX tab when you add a new visual composer element.

Although the shortcode can pull data from both posts and pages, preferably it should be used with the Services custom post type.

In order to add a new service, click Services -> Add New in your WordPress dashboard.

If you want a service post to display correctly, besides the title and description, fill out the service Excerpt field, as well as add a post icon and a featured image.

If for some reason you don't see the Excerpt field, enable it in the Screen Options panel at the top right corner of your screen.

For more details on the shortcode features and options, view the demonstration video below: