Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


Calculated Fields Form

Calculated Fields Form plugin is included in the theme package. If you see the following shortcode [CP_CALCULATED_FIELDS id=”6″]  on Calculator page that means that Calculated Fields Form plugin has not been installed. 

Please, go to Admin panel - Add New - Search for plugin Calculated Fields Form - Install and Activate it. 

Then you will see the plugin section under Settings or as a separate  dashboard menu:

You can find several shortcodes with different settings. You can change any of them or add new. Just copy shortcode you want and go to Pages-> All Pages -> Calculator.

Find the current form shortcode in Visual Composer and replace it with the code you copied.  Finally, go to Calculator page and you will see all the necessary fields.